Join Our Team

Focus
Guest service quality, operational support, staff coordination, and hands-on park presence.

Timing
Flexible start

Commitment
Seasonal, with long-term potential if the position proves to be a mutual fit.

Compensation

Wages – Starting wage $24-$30/hour + bonus opportunities and opportunities for growth and wage advancement for dedicated team members. Starting wage variation is indicative of previous related job experience.

Workcamping – Wages may also vary based on additional compensation factors, such as site value for workcamping positions. If you are applying as a work camper, please include an overview of your RV (size, year, type), vehicles(s), family members, and pets in your application. Thank you!

Bonuses – We like to find ways to say “thank you” to our team for a great season with added gifts such as gift cards or a spot bonus toward the end of the season. Bonuses are extra and are awarded based on factors such as consistent attendance, work performance, and contributions toward business success.

Benefits

All staff have access to perks including treats from our garden, complementary spring ebike rentals, amenity and event access, and friends and family discount.

After one year of employment, full time staff are eligible to join our 401K program, and become eligible for a set of paid vacation hours. All staff accrue standard sick leave (1 hour accrued per 40 hours worked).

Role Description

The Park Operations Manager is responsible for whole-team management and park operational oversight. Team management includes setting the whole-team tone, staff priorities, meetings, staff scheduling, assigning tasks, as well as hiring and training new team members.

Park operations oversight includes guest-facing interactions, facilitating guests needing managerial attention, navigating communication during service disruptions, and monitoring reports and trends to identify priorities and future projects.

As Park Operations Manager, you will be involved in ongoing hands-on projects while also setting aside time for planning and reporting to maintain efficient operational flow.

This is a hands-on leadership role that helps carry the daily operational flow of the park. This person would help oversee day-to-day operations, support and guide staff, assist with scheduling, hiring, and onboarding, and help coordinate grounds and site readiness. They would also help ensure overall park presentation and be present with guests when situations need support, while working alongside the team as needed.

This role also involves hands-on maintenance, property care, and working directly with guests to address site and facility needs. We do a great deal of our maintenance and improvement work in-house, so this person should be comfortable helping with general repairs, troubleshooting issues, and supporting the overall upkeep and care of the property as part of the daily rhythm of the park.

Staff Leadership & Training

• Encourage staff in their work and recognize strong performance.
• Plan team-building events and recommend season-end bonuses or recognition.
• Build and manage staff schedules.
• Review and submit bi-monthly staff hours.
• Submit payroll on a bi-monthly basis.
• Interview and hire new staff (as applicable).
• Onboard and train maintenance and landscaping teams.
• Keep record of corrective action or remedial training with staff which may relate to their eventual employment termination.
• Conduct periodic performance reviews and provide ongoing feedback to support staff development.
• Ensure appropriate staffing coverage to support operational needs.

Operations & Project Leadership

• Coordinate and run weekly all-team meetings.
• Facilitate daily maintenance and landscaping team meetings.
• Assess park upkeep and repair needs; present large projects to owners for approval.
• Assign tasks to landscape and maintenance teams and follow through to completion.
• Personally perform physical site work when needed.
• Work alongside staff during short-staffed or peak periods.
• Provide operational leadership during emergencies, service disruptions, severe weather events, or safety-related incidents, communicating promptly with ownership.
• Monitor operational systems, infrastructure, and vendor/service contracts, bringing renewals, risks, or capital improvement needs to ownership for review and approval.
• Participate in seasonal planning, rate strategy discussions, and operational improvement initiatives with ownership.

Owner Reporting & Meetings

• Support timely tracking completion of permits, service contracts, requested reports, insurance renewals, licenses, and other administrative items, coordinating with Sierra and ownership prior to submission as needed.
• Review P&L and expense reports.
• Identify cost-control or improvement opportunities.
• Use booking, occupancy, and revenue reports for planning.
• Meet with ownership weekly or bi-monthly to align on trends and projects.
• Submit receipts for operational purchases.
• Maintain confidentiality regarding financial, personnel, and operational information.
• Maintain awareness of regulatory requirements and bring forward any compliance-related matters requiring ownership review.

Focus
Front desk, reservations, guest communication, store, and administrative support.

Timing
April 2026 start (earlier if available), through October 2026.

Commitment
Seasonal, with potential to grow longer-term if the position proves to be a mutual fit.

Compensation

Wages – Starting wage $20-$24/hour + bonus opportunities and opportunities for growth and wage advancement for dedicated team members. Starting wage variation is indicative of previous related job experience.

Workcamping – Wages may also vary based on additional compensation factors, such as site value for workcamping positions. If you are applying as a work camper, please include an overview of your RV (size, year, type), vehicles(s), family members, and pets in your application. Thank you!

Bonuses – We like to find ways to say “thank you” to our team for a great season with added gifts such as gift cards or a spot bonus toward the end of the season. Bonuses are extra and are awarded based on factors such as consistent attendance, work performance, and contributions toward business success.

Benefits

All staff have access to perks including treats from our garden, complementary spring ebike rentals, amenity and event access, and friends and family discount.

After one year of employment, full time staff are eligible to join our 401K program, and become eligible for a set of paid vacation hours. All staff accrue standard sick leave (1 hour accrued per 40 hours worked).

Primary Role

Guest & Administrative Operations Manager: office leadership support role.

Role Description

The Guest & Administrative Operations Manager with primary focus on guest services, administrative systems, reservations oversight, onboarding development, and housekeeping inspection coordination. This role combines active participation in daily operations with refinement of standards, training, documentation, and operational follow-through.

While this position oversees the guest and administrative realm of park operations, responsibilities may overlap with the Park Operations Manager and may be delegated as appropriate. The intent is to ensure clarity, consistency, and alignment — not to create unnecessary burden, but to define the scope of oversight within this operational lane.

All department leads and coordinators will continue operating within their established areas of responsibility. This role supports system development, guest experience consistency, and administrative alignment in partnership with the Park Operations Manager and ownership.

Guest Services & Administrative Operations

• Participate in and review incoming online bookings, daily in-house reservations, and third-party channel reservations.
• Assist with reservations, billing reconciliation in Newbook, and monitoring of unreconciled accounts.
• Run daily operational reports related to bookings and reconciliation.
• Monitor booking trends and recommend pricing or process adjustments in coordination with the Park Operations Manager and ownership.
• Learn and implement established guest issue protocols and response standards.
• Respond to escalated or higher-level guest emails, refund requests, special booking requests, group bookings, and review responses.
• During the initial season, consult and confirm responses with ownership to ensure alignment in tone, policy application, and decision-making, with the goal of refining and manualizing consistent guest response protocols.
• Support internal guest issue follow-through to ensure documentation and resolution.
• Participate in updating and refining the working office manual and administrative systems.
• Assist in development of onboarding materials, training guides, guest service scripts, and communication standards.
• Coordinate website updates and third-party channel updates as directed and approved.
• Support cross-department communication between office, maintenance, and housekeeping teams to ensure clarity and consistent guest experience.
• Ensure consistency of guest communication tone, service standards, and overall brand experience across all guest-facing channels.

Front Desk & Store Operations Support

• Participate in front desk operations and assist with peak-time check-ins for sites and e-bikes.
• Handle manager-level guest interactions or requests at the front desk as needed.
• Support inventory oversight and reorder coordination.
• Recommend new inventory additions or removal of underperforming items.
• Sign off on large inventory orders with owner approval.
• Oversee daily cash count processes and day-end receipt collection procedures.
• Empty laundry and coin machines, count and document collections.
• Prepare and coordinate bank deposits in alignment with ownership procedures.
• Adhere to established spending limits and obtain ownership approval for expenditures beyond approved thresholds.

Housekeeping Coordination & Inspection Oversight

• Oversee and coordinate cleaning schedules in response to bookings, cancellations, and turnover needs.
• Track assignments and adjust scheduling as needed to ensure timely readiness.
• Communicate special cleaning needs or guest-specific requests to assigned cleaners.
• Conduct inspections of cleaned properties using established inspection forms.
• Assign and document remedial cleaning when necessary, ensuring follow-through.
• Update cleaning checklists and quality standards as improvements are identified.
• Support occasional cleaning training sessions or standards review meetings.
• Track 1099 cleaning hours and coordinate documentation and payment processing with ownership.
• Ensure documentation of incidents, guest injuries, or property damage and coordinate reporting with ownership and insurance providers as needed.

Winter Operations & Shared Responsibilities

• Managers share hands-on workload.
• Participate in guest-facing projects both in the office and on the property.
• Participate in shared on-call rotation and assist guests remotely via Newbook (our property management reservation system) if required.

Focus
Front desk, reservations, guest communication, store, and administrative support.

Timing
April 2026 start (earlier if available), through October 2026.

Commitment
Seasonal, with potential to grow longer-term if the position proves to be a mutual fit.

Compensation

Starting wage $18-$21/hour + bonus opportunities and opportunities for growth and wage advancement for dedicated team members. Starting wage variation is indicative of previous related job experience. Wage may also vary based on additional compensation factors, such as site value for workcamping positions.

We like to find ways to say “thank you” to our team for a great season with added gifts such as gift cards or a spot bonus toward the end of the season. Bonuses are extra and are awarded based on factors such as consistent attendance, work performance, and contributions toward business success.

Benefits

All staff have access to perks including treats from our garden, complementary spring ebike rentals, amenity and event access, and friends and family discount.

After one year of employment, full time staff are eligible to join our 401K program, and become eligible for a set of paid vacation hours. All staff accrue standard sick leave (1 hour accrued per 40 hours worked).

Primary Role

Guest Services Reservationist: Office role handling reservations, with room for growth.

Role Description

This Guest Services office role has a focus on office operations, reservations, and guest services. This position is designed to promote guest satisfaction and perform the operational objective of assisting guests throughout the lifecycle of their reservation, from making the reservation, to departure, and all guest correspondence and interaction points in between, as well as behind-the-scenes tasks which keep the park operations running smoothly. This role includes working with guests by phone, in person, and assisting guests through email. Daily tasks include taking guest calls to make or alter a reservation, processing online reservations, administrative office tasks such as printing or preparing lists in Excel, preparing sites for new guests, checking guests in for their stay, and keeping the gift shop stocked and tidy. The office assistant role required a combination of sitting at a computer, standing to assist guests, and making rounds on foot or via golf cart in the park. No day is quite the same. Work is fast-paced and highly interactive, both with guests and the staff team. The role requires time management and awareness of crucial daily deadlines to achieve a positive guest experience. For those who desire to stick with us beyond one season, these responsibilities are intended to prepare you for increased responsibilities and leadership opportunities as the role evolves. Key areas of development and responsibilities will be assigned as operational needs and your training progress align.

1. 1. Office Administration & Communication
      • Hands-on for office operations, including handling phone and email inquiries.
      • Preparing daily reports from the office hub for out-of-office teams, for key daily operations.
      • Printing and preparing guest and office resources.
      • Other administrative tasks, such as package processing.
   2. Reservations & Guest Services
      • Assist guests with reservations and bookings to ensure smooth guest arrivals and departures.
      • Address guest inquiries, complaints, or concerns with professionalism and empathy.
      • Providing concierge services, including local recommendations and park activity guidance.
      • Assist guests in person, over the phone, and via email with guest service requests and needs.
   3. Operational Oversight
      • Conducting regular checks of guest sites to ensure cleanliness and compliance with park policies.
      • Coordinating with the maintenance team to address site issues promptly.
      • Time management and awareness to meet daily deadlines (opening/check-in/check-out/closing tasks).
   4. Team Collaboration & Leadership Training
      • Working closely with other team members to ensure smooth operations.
      • Comfortable using a mobile-based app to communicate for team tasks and FYI’s.